At Orion Care, we are committed to protecting the privacy and personal information of our participants, families, employees, and partners. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the NDIS Practice Standards, and we apply best-practice data handling to ensure your information is safe, secure, and handled with care.
What Information We Collect
We may collect personal and sensitive information such as:
- Your name, date of birth, address, and contact details
- Your NDIS plan details and support requirements
- Health and medical information
- Emergency contact and advocate details
- Feedback, complaints, or incident reports
- Employment-related information (for staff and contractors)
How We Collect Information
We collect your information through:
- Direct interactions (e.g. forms, phone calls, meetings)
- Our website or online services
- Referrals from support coordinators, healthcare providers, or family members (with consent)
Why We Collect Your Information
We collect your personal information to:
- Deliver safe, high-quality disability supports and services
- Understand your needs, preferences, and goals
- Meet our obligations under the NDIS
- Improve our services and operations
- Communicate with you about your care and any changes
Disclosure of Information
We may share your information with:
- Relevant Orion Care team members involved in your support
- Medical professionals, therapists, or service partners (with your consent)
- Government agencies or regulatory bodies, where legally required We will never sell or rent your personal information.
Data Security and Storage
We store your personal information securely using physical, electronic, and procedural safeguards. Only authorised personnel have access to this information, and we take steps to protect it from misuse, interference, or unauthorised access.
Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if your information is inaccurate, incomplete, or outdated To make a request, contact us using the details below.
Making a Privacy Complaint
If you have concerns about how your personal information has been handled, please contact us. We will respond promptly and respectfully. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Orion Care Privacy Officer info@orioncare.com