Orion Care is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.
Orion Care complies with the requirements of the South Australian Information Privacy Principles and, where applicable, the Privacy Act 1988 (Cth).
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: [for instance: names, addresses, email addresses and phone numbers]. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
We collect your Personal Information in many ways including [for instance: interviews, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties].
Orion Care will only request and retain Personal Information that is necessary to:
assess your eligibility for a service;
When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability support services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information will only be disclosed:
Your Personal and Health Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
We will retain and dispose of your Personal and Health Information in accordance with the State Records Act 1997 (SA) and the Adequate Records Management Framework (State Records of South Australia).
You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member.
In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.
You have the right to:
However, access may be denied in part or in total where:
We aim to address all requests to access or correct information within 2 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.
It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries or complaints about our Privacy Statement, please lodge them:
Orion Care’s Privacy and Confidentiality and Records and Information Management Policies and Procedures will be formally reviewed at least annually. Formal reviews will include participant, staff and other stakeholder feedback.